Spiceworks is a free (ad-supported) IT management software (help desk, inventory management, network monitoring & management). The various modules are used by millions of IT professionals.
- Help Desk software is free. No admin limit. No ticket limit.
- Help Desk Team Management:Use ticket rules to auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard.
- Support multiple clients at multiple locations: Set up individual sites and user portals that all roll up to your master help desk.
- Integrate with Active Directory to automatically add end users, authenticate in the portal, and tag them to tickets.
- Respond to IT support tickets right from your phone or tablet with the free Spiceworks Help Desk Mobile App. Sort all your tickets with quick views, assign tickets to team members, respond to and close tickets, add time worked, change priorities.
- Online vs. on-premise self hosted option.
- With the customizable user portal, users can can submit tickets and track progress.
- Capture your most frequent querries in the Knowledge Base. You can create articles just for you, your organization, or use some created by the million strong Spiceworks Community.
Asset Management System:
- Discover Windows, Mac, and Linux machines, UPS devices, storage with a scheduled scan. Gather info from any IP-enabled device without installing an agent.
- Spiceworks’ inventory management and audit tool also inventory and report on all your software and licenses– from applications to patches and hotfixes.
- Receive alerts for unauthorized software installs.
- Audit software licenses: Spiceworks allows you to track the number of application licenses you have allocated against your number of installations.
- Get a snapshot of your hardware and software changes, track changes and attributes over time.
- Generate fully customizable reports on all your network assets.
- Track all of your info by user and perform key support tasks. View related devices, tickets, purchases, contact info, and even photos.